Privacy Policy

1.1 Personal Information

We collect personal information that you provide directly to us, including:

• Account Information: Name, email address, username, password, phone number, and profile picture when you create an account.
• Payment Information: Credit card details, billing address, and payment history when you make purchases or subscribe to our services.
• Profile Information: Educational background, professional experience, skills, preferences, and any other information you choose to provide.
• Communication Data: Messages, emails, and other communications you send to us or through our platform.
• Content: Files, documents, code, projects, and other content you upload, create, or share on our platform.

1.2 Automatically Collected Information

When you use our services, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
• Usage Data: Pages visited, features used, time spent on pages, click patterns, search queries, and navigation paths.
• Location Data: General location information based on your IP address or device settings (with your permission).
• Log Data: Server logs, error reports, performance data, and system activity logs.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixel tags, and similar technologies.

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms when you connect your account or use social login features.
• Payment processors and financial institutions for transaction verification.
• Analytics providers and advertising partners.
• Public databases and publicly available sources.

We use the information we collect for various purposes, including:

2.1 Service Provision

• Create and manage your account and user profile.
• Provide, maintain, and improve our services, features, and functionality.
• Process transactions, payments, and subscriptions.
• Deliver educational content, courses, certifications, and learning materials.
• Enable collaboration, sharing, and communication features.
• Provide customer support and respond to your inquiries.

2.2 Personalization and Recommendations

• Personalize your experience and customize content recommendations.
• Suggest relevant courses, tools, and services based on your interests and usage patterns.
• Adapt the user interface and features to your preferences.
• Provide targeted content and learning paths.

2.3 Communication

• Send you service-related notifications, updates, and announcements.
• Respond to your questions, comments, and support requests.
• Send marketing communications (with your consent) about new features, promotions, and events.
• Notify you about important changes to our services or policies.

2.4 Analytics and Improvement

• Analyze usage patterns and trends to improve our services.
• Conduct research and development to enhance user experience.
• Monitor and prevent fraud, abuse, and security threats.
• Debug technical issues and optimize performance.

2.5 Legal and Compliance

• Comply with legal obligations and regulatory requirements.
• Enforce our Terms of Service and other agreements.
• Protect our rights, property, and safety, as well as that of our users.
• Respond to legal requests, court orders, and government inquiries.

3.1 Security Measures

We implement comprehensive security measures to protect your information:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Secure Storage: Personal information is stored in secure, encrypted databases with restricted access controls.
• Access Controls: We use role-based access controls and authentication mechanisms to limit access to your data.
• Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing.
• Incident Response: We have established procedures for detecting, responding to, and mitigating security incidents.
• Employee Training: Our staff receive regular training on data protection and security best practices.

3.2 Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill the purposes outlined in this policy.
• Comply with legal obligations and regulatory requirements.
• Resolve disputes and enforce our agreements.
• Maintain business records for legitimate business purposes.

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

3.3 Data Breach Notification

In the event of a data breach that may affect your personal information, we will:

• Notify affected users and relevant authorities as required by applicable law.
• Provide information about the nature of the breach and steps we are taking to address it.
• Offer guidance on protective measures you can take.

Depending on your location, you may have certain rights regarding your personal information:

4.1 Access and Portability

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Data Portability: You can request your data in a structured, machine-readable format.

4.2 Correction and Deletion

• Right to Rectification: You can update or correct inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your personal information, subject to legal and contractual obligations.

4.3 Restriction and Objection

• Right to Restrict Processing: You can request that we limit how we use your information.
• Right to Object: You can object to certain types of processing, including direct marketing.

4.4 Consent Withdrawal

• You can withdraw your consent for data processing at any time, where processing is based on consent.
• Withdrawal of consent does not affect the lawfulness of processing before withdrawal.

4.5 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: privacy@judemy.com
• Address: [Your Company Address]
• We will respond to your request within 30 days, or as required by applicable law.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly (e.g., authentication, security).
• Functional Cookies: Remember your preferences and settings to enhance your experience.
• Analytics Cookies: Help us understand how visitors use our platform to improve performance.
• Advertising Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

5.2 Third-Party Tracking

We use third-party services that may set cookies and tracking technologies, including:

• Google Analytics for website analytics and performance monitoring.
• Advertising networks for targeted advertising and campaign measurement.
• Social media platforms for social login and sharing features.
• Payment processors for secure transaction processing.

5.3 Cookie Management

You can control cookies through:

• Your browser settings to block or delete cookies.
• Our cookie preference center (accessible through your account settings).
• Opt-out mechanisms provided by third-party services.

Note: Disabling certain cookies may affect the functionality of our services.

6.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Hosting and cloud infrastructure services.
• Payment processing and financial transactions.
• Email delivery and communication services.
• Analytics and performance monitoring.
• Customer support and helpdesk services.
• Marketing and advertising services.

These providers are contractually obligated to protect your information and use it only for specified purposes.

6.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

6.3 Legal Requirements

We may disclose your information when required by law, including:

• In response to court orders, subpoenas, or legal processes.
• To comply with government investigations or regulatory requirements.
• To protect our rights, property, or safety, or that of our users.
• To prevent fraud, abuse, or illegal activities.

6.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

7.1 Transfer Safeguards

When transferring data internationally, we implement appropriate safeguards, including:

• Standard contractual clauses approved by data protection authorities.
• Adequacy decisions recognizing equivalent data protection levels.
• Binding corporate rules and internal data transfer agreements.
• Certification schemes and codes of conduct.

7.2 Your Rights

You have the right to obtain information about the safeguards we use for international transfers. Contact us for details.

Our services are not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children without parental consent.

8.1 Parental Controls

• If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
• We will take steps to delete such information and terminate the child's account if applicable.

8.2 Educational Use

For educational institutions using our services, we comply with applicable laws such as COPPA and FERPA, and provide appropriate safeguards for student data.

9.1 Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We will update the "Last Updated" date at the top of this policy.
• We will notify you of material changes via email or prominent notice on our platform.
• We will provide a summary of significant changes for your review.

9.2 Your Continued Use

Your continued use of our services after changes become effective constitutes acceptance of the updated policy. If you do not agree with the changes, you may discontinue use of our services or contact us to discuss your concerns.

9.3 Reviewing Changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

10.1 Contact Details

• Email: privacy@judemy.com
• Data Protection Officer: dpo@judemy.com
• Mailing Address: [Your Company Address]
• Phone: [Your Contact Number]

10.2 Response Time

We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please indicate "URGENT" in your subject line.

10.3 Complaints

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.