Refund & buyer terms

1. Services being provided

Judemy Ltd provides digital services through its platform, including but not limited to:

• Mobile app build services — webview-style apps, native mobile apps, and progressive web apps (PWAs), including configuration, build pipeline steps, and delivery of agreed outputs where applicable.
• Website development services — template-based or guided website generation, customisation, and related assistance.
• Resume / CV services — creation, enhancement, templating, export, and related document services.
• Platform access — accounts, tooling, documentation, and related features as described at the point of purchase.

Exact deliverables depend on the product page, order summary, and any written scope agreed by email or ticket.

2. Definitions and interpretations

• Buyer / you — the person or organisation placing an order.
• Order — a confirmed purchase or signed-up service with payment cleared or invoice accepted.
• Deliverable — digital files, credentials, builds, exports, preview links, or other outputs we supply as part of the service.
• Business day — Monday–Friday, excluding UK public holidays, unless stated otherwise.
• Calendar day — any day including weekends and holidays.
• Work commenced — when we allocate production, generate a draft, submit a build job, begin substantial configuration, or otherwise start fulfilling your order.

3. Acceptable use

You agree not to use our Services to create, distribute, or request content or apps that:

• Violate applicable law or third-party rights (including intellectual property and privacy).
• Are fraudulent, deceptive, harassing, hateful, violent, or sexually exploitative.
• Distribute malware, scrape our systems without permission, or attack our infrastructure.
• Circumvent payment, licensing, fair-use limits, or technical protections.

We may refuse service, suspend accounts, or withhold deliverables where necessary to comply with law or protect users and our systems.

4. Payment

• Prices are as shown at checkout or on our Pricing page unless we agree otherwise in writing.
• Payments are processed by our payment providers; we do not store full card numbers on our servers.
• You authorise us and our processors to charge the applicable fees and taxes.
• If payment fails or is reversed, we may pause work until payment succeeds.

5. Subscriptions

Where a service is offered on a subscription basis:

• Billing cycles, renewal dates, and cancellation mechanics are shown at purchase.
• You may cancel future renewals through your account or by following the cancellation instructions we provide.
• Cancelling a subscription stops future charges; it does not automatically refund past subscription periods unless required by this policy or applicable law.

6. Refund windows by service (summary)

The table below sets out the primary refund and withdrawal windows measured from the date we confirm payment, unless a different start date is stated in your order.

Windows run alongside your statutory rights where you are a consumer in the UK/EEA and those rights cannot be waived.

7. Chargebacks

• Contact us before initiating a chargeback — most issues can be resolved faster through support.
• Unfounded chargebacks may lead to suspension of accounts and recovery of fees where permitted.
• If a chargeback is upheld, we may terminate outstanding work and revoke access to deliverables where contractually permitted.

8. Termination and suspension

We may suspend or terminate access where you breach these terms, create legal or security risk, or fail to pay amounts due. You may stop using the Services at any time; termination does not erase accrued payment obligations for completed work.

9. Cancellations, withdrawals and refunds (detailed)

9.1 Before work commences

For app builds (webview, native, PWA), website development, and resume services: if you cancel within the full refund window in the table above and work has not commenced, we will refund the fees paid for that order (or the unused portion if clearly separable).

9.2 After work has started

Once work has commenced, you may still withdraw or cancel, but refunds are partial or discretionary based on costs already incurred and deliverables already supplied. We will confirm any partial refund amount within 10 business days of your request.

9.3 After deliverables are supplied

For app builds, once final packages or agreed outputs have been delivered or submitted for distribution, no refund is due except where:

• A material defect remains outside the agreed scope acceptance, reported within the 7 calendar day defect window for app builds; or
• Applicable consumer law requires a remedy.

9.4 Website & resume-specific

Website projects: after the first milestone or draft is delivered, refunds are generally not available; we address issues through revisions consistent with your scope. Resume/CV: after a draft is delivered, refund is limited to cases of material failure to deliver the purchased tier; cosmetic preferences are addressed via revisions within 48 hours of draft delivery where reasonable.

10. Intellectual property

You retain rights in your content. Subject to payment, we grant you the rights necessary to use deliverables for the purposes stated at purchase. Judemy Ltd retains rights in our templates, tooling, platform code, and pre-existing materials. You may not resell our templates or redistribute builder outputs outside your licence.

11. Confidentiality

We treat non-public business information you share for project delivery as confidential and use it only to perform the Services, unless we must disclose it by law or with your consent.

12. Privacy

Personal data is processed as described in our Privacy Policy. For UK/EEA users, Judemy Ltd is typically the controller for platform account and billing data.

13. Contract changes

We may update this policy for new services or legal clarity. Material changes will be posted here with a new effective date. Continued purchase after the effective date constitutes acceptance for new orders.

14. Our responsibility for loss or damage suffered by buyers

To the maximum extent permitted by applicable law:

• Services are provided as described and without warranties beyond those implied by law.
• We are not liable for indirect or consequential loss (including lost profits, data loss, or business interruption) except where such exclusion is unlawful.
• Our total aggregate liability arising from any order is generally limited to the fees you paid for that specific order, except for liability that cannot be limited by law (including death/personal injury caused by negligence, or fraud).
• You are responsible for backing up your content and testing deliverables before relying on them in production.

15. Contact

For refund requests and disputes, email or message us via Contact with your order reference and reason. We aim to acknowledge within 3 business days.